Our refund policy varies for each type of product we offer. Get the specifics for your order below.

Instant Download Printable File Orders

If you purchased an item that grants immediate access to a download link and are having problems accessing your files, please contact us via the link below.

All downloadable sales are final and are not eligible for refunds, cancellations, or exchanges. 

Personalized Digital Printable File Orders

Design swaps and cancellations of personalized printable orders (where we customize your files and email them to you) are accepted until a digital file or link to download has been emailed

Having trouble downloading or printing your files? Please contact us via the link below.

Printed Games & Stationery Orders

You may request a design swap or cancellation of a printed game or stationery order as long as we've not yet emailed your digital proof. 

If your digital proof has been emailed but you'd like to cancel the order before it goes to print, we'll refund 75% of your order's total.

Once you approve your digital proofs and your order goes to print, it is no longer eligible for any design swaps, quantity changes, or cancellations.

Your approval of the digital proof relinquishes us from responsibility for typos, etc. So please examine them with the utmost diligence. It's best to have multiple sets of eyes look them over before giving us the go ahead to enter the printing phase, as no refunds are given for missed errors. 

Also ensure that your shipping address is entered correctly at checkout, as refunds are not given for orders that are lost in the mail or arrive late due to incorrect addresses.

If your printed games or stationery are damaged upon receipt, please let us know. We promise to make it right!

We're Here To Help. 

Contact us with order inquiries, and we'll get back to you within one business day.